Book the ride you need “ask for a ride, start in and move”
Schedule a ride
If you're awaiting an event, you just can't lose, the app lets you schedule a ride up to 30 days in further, so you don't leave anything to risk. When you schedule at least 60 minutes ahead, your price for the trip will be secured.
Canceling a ride
You can stop a trip in the app before or after you are complemented with a driver.
As it is normal, riders and drivers can cancel a trip for any purpose, and this involves if the other individual isn't wearing a face cover or mask.
Please note that failure to comply with KABOU TECHNOLOGIES INC., policies (including Community Guidelines) may result in a driver cancelling and a rider being charged a cancellation fee. Additionally, reports of not wearing a face covering or mask when riding with KABOU TECHNOLOGIES INC., can result in losing access to the app.
HOW TO CANCEL BEFORE YOU'RE COMPLEMENTED WITH A DRIVER
1. Tap the white bar at the bottom of your screen that says "Finding your ride"
2. Tap "Cancel"
3. Tap "NO" to keep your ride, or "YES, CANCEL" to cancel
HOW TO CANCEL AFTER YOU'RE COMPLEMENTED WITH A DRIVER
1. Tap the bar at the bottom of your screen showing your driver's information
2. Tap "Cancel Trip"
3. Tap "NO" to keep the ride, or "YES, CANCEL" to cancel and accept the fee
HOW TO CHANGE OR CANCEL YOUR SCHEDULED RIDE
1. Tap your profile icon in the top right corner
2. Tap "Trips"
3. Tap the button in the top right and select "Upcoming" from the dropdown menu
4. Select the trip you'd like to change or cancel
5. Tap "EDIT TIME" to change your ride, or "CANCEL RIDE" to cancel
A withdrawal fee may apply if you cancel after you are corresponded with a driver. These fees pay earners for the time and effort they spend getting to your location. If you think you were charged a cancellation fee in error, let us know in the "Review my cancellation fee" and contact us at: contact@kabou.us
This could happen if your driver stopped the trip instead of ending it, or if they stopped because they were too far away from your pickup place.
Keep each other safe during COVID-19
We’re enthusiastically supervising the coronavirus (COVID-19) situation and are constantly working to help keep those who trust on our platform healthy and safe.
How this will be successful for riders
· Any rider informed for not wearing a mask will be required to take a selfie with their mask on before they can wish their next trip
· If a rider continues to break the mask policy, they risk being prevented from the KABOU TECHNOLOGIES INC., app.
Keeping riders responsible
We consider your feedback seriously and confidently believe that shared responsibility is needed to protect the safety and well-being of everyone. Riders in breach of our “COVIDE 19 mask” policy have received several notifications and instructive materials. As a reminder:
· Giving feedback is easy
You can leave “No face cover or mask” feedback when you rate a rider with less than 5 stars. You be able to leave this feedback even on a 5-star trip.
No mask withdrawal
If a rider is not wearing a mask, you can stop a trip and select No face cover or mask as the cause. This reports the trip to KABOU TECHNOLOGIES INC., app You can also receive a withdrawal fee by notifying us at: contact@kabou.us